Wentworth Financial Services & Worldsource Financial Management Inc.
Privacy Policy/Practices
Our Privacy Policy:
Wentworth Financial Services, (Wentworth) has been in business since 1984. In 2008 Wentworth became a Division of
Cowan Insurance Group. Worldsource Financial Management Inc. is our sponsoring mutual fund dealer. Please consult the "Client Disclosure Brochure" issued by Worldsource Financial Management Inc. for additional information concerning their Privacy Policy.
These services include:
- Personal Insurance
- Business Insurance
- Group Benefits
- Health and Disability Management
- Group Pension and Retirement Consulting
- International Programs
- Corporate Planning
- Living Benefits for Individuals
- Financial Solutions
We have designed this Privacy Policy in conjunction with Cowan Insurance Group based on the
Canadian Standards Association Model Code for the Protection of Personal Information,
and the Federal Personal Information Protection and Electronic Documents Act ("PIPEDA").
Within this policy, we will address how the staff, Officers and Directors of the companies of
Wentworth intend to collect, use, and disclose Personal Information in the
context of these principles. This policy reflects Wentworth's commitment
to the privacy of our clients' Personal Information. Wentworth's collection,
use and disclosure of their staff's Personal Information, is dealt with in a separate policy.
Wentworth may disclose Personal Information to any individual or organization for
services that are provided to assist us in the conduct of our mandate, including an individual or
organization that performs services on our behalf, but only if that individual or organization agrees
to use the Personal Information solely for the purposes of performing tasks on behalf of,
and under the instruction of, Wentworth and, with respect to that information,
to act in a manner consistent with the relevant principles articulated in this Privacy Policy.
In order to be certain you are aware of the scope of the information to which our Privacy Policy
refers, please note the following definition (as defined in PIPEDA):
Personal Information: Means information about an identifiable individual, but does not include the
name, title or business address or telephone number of an employee of an organization.
Personal Information includes personal health information with respect to an individual, whether living or
deceased, and means
- information concerning the physical or mental health of the individual
- information concerning any health services provided to the individual
- information concerning the donation by the individual of any body part or any bodily
substance of the individual or information derived from the testing or examination of a
body part or bodily substance of the individual
- information that is collected in the course of providing health services to the individual
- information that is collected incidentally to the provision of health services to the individual
Personal Information for the purpose of this policy shall not include information disclosed as aggregate data.
Aggregate data for the purpose of this policy, refers to data that does not reveal, and cannot be manipulated to reveal,
member-specific information.
OUR PRIVACY PRACTICES:
1. Accountability
Personal Information Wentworth collects, or is provided, is used and disclosed for
the purposes of conducting the services for which we provide. As part of the employment process, our staff,
Directors and Officers will sign a confidentiality agreement which outlines Wentworth's
expectation of its employees to act responsibly in the handling of client information.
In order to affirm our commitment to maintaining the confidentiality and privacy of our client's personal
information, we have done the following:
- Wentworth management has developed and adopted this Privacy Policy and is
refining our Security, and Records Retention practices.
- Wentworth has assigned a Privacy Officer(s) to provide client service
on matters of privacy relating to Wentworth use, disclosure, security and
retention of personal or personal health information. Wentworth Privacy Officer(s)
will also be responsible for maintaining this policy and updating staff on changes to both privacy
legislation and business practices.
- Wentworth has held an awareness seminar for key members of staff on
privacy legislation and will continue to update all staff on privacy related issues and legislation.
2. Identify the purpose
Wentworth collect personal information in the course of providing services
to our clients. The following is an example of circumstances in which Wentworth
may be provided, or required to collect, personal information:
- property/casualty insurance applications, premium collection and claim payment
- individual claim assessments, legal processes and claim payment
- employer provided pension plan administration, pension calculations and payments, and actuarial costing
- administration and consulting for employer provided life and health benefit plans
- integrated health and disability management
- group insurance brokerage
- human resource consulting
- business succession planning
- business continuation planning
- executive financial planning
3. Obtain consent
Consent to use personal information is required to be obtained at the time of its collection. If Wentworth collect the personal information directly from an individual, Wentworth will obtain express consent for the collection, use and disclosure of such information. However, Wentworth may be contracted by employers to provide third party administration of employer
sponsored pension, life and health or general insurance plans. In these cases, personal information may be
collected by another party before it is provided to Wentworth Where possible in these
circumstances, Wentworth will take reasonable measures to require that consent for their
use of the personal information has been obtained.
If Wentworth uses personal information it has collected, or has been provided, for any
reasons other than those disclosed to an individual at the time consent was given, then Wentworth will seek to obtain consent for the new use of the information.
Link to Worldsource Financial Management Inc. "Privacy Consent" and "Investor Privacy Notice"
4. Limit collection
Wentworth limits its collection of personal information to that which is reasonably
required to accurately complete the services for which we have been retained. We are committed to respecting
the privacy of an individual's personal information and will not collect personal information which is not
reasonably required.
5. Limit use, disclosure and retention
Wentworth limits its use and disclosure of personal information to the purpose(s)
described at the time the information is collected. WENTWORTH retains personal information
it collects only as long as is necessary to completely fulfill our services. Wentworth
maintain a records retention policy. The retention policy has been developed to meet Wentworth's record retention requirements consistent with good business practices and known industry standards.
In the event that Wentworth / Worldsource Financial Services Inc. decides to purchase,
sell, reorganize or transfer the assets of a business, including any Personal Information held by that business,
Wentworth client information may be subject to review for such purpose by another party.
Should Wentworth or such other party wish to use any Personal Information for purposes not
described herein, then consent for such use of the information will first be obtained.
Note: As is the case with all companies, Wentworth may be lawfully bound to disclose
personal information for purposes other than those described at the time consent was obtained.
These purposes have been described in applicable privacy legislation as those designed to protect personal and/or
public interest.
6. Be accurate
Wentworth recognize that personal information can change. We encourage our clients
to keep their personal information current so that we may provide the best services possible. If we are working
with a company to manage a company sponsored benefit or pension plan, employee members will be required to inform
their employer of any changes to their personal information. Where we have a direct client relationship, personal
information can be changed as described on our website, or as directed by our staff upon inquiry by email, phone or fax.
Within a reasonable time of being notified, Wentworth will update member records to
reflect changes in personal information.
7. Use appropriate safeguards
Wentworth has inventoried the various ways in which we store personal information,
and has taken reasonable measures to ensure the security of this information within our premises, at our
offsite storage locations and in our system databases.
Furthermore, Wentworth require its staff to sign a confidentiality agreement
within which is detailed the firm's expectation that staff will respect and safeguard client information.
Through this agreement, employees are aware that a breach of confidentiality could result in termination
of their employment.
8. Be Open
Wentworth Privacy Officer are mandated to ensure that our Privacy Policy and internal
Security and Record Retention Policies are maintained.
Should you wish to question why specific information is required our Privacy Officer is available to
answer any such inquiries.
In all matters of privacy, including access requests and privacy concerns, we encourage our clients to
contact our Privacy Officer:
Trish Morrissey
Executive Vice President, Operations
Cowan Insurance Group
705 Fountain Street North, PO Box 1510
Cambridge, ON N1R 5T2
Phone: 1-866-91COWAN (1-866-912-6926) or 519-650-6363 ext. 41203
Email:
Fax: 519-650-6367
9. Give individual access
It is extremely important for clients to know that they have access to their personal information. Requests
for personal information held by Wentworth ., or corrections to such information, can be
made by contacting the sponsoring employer or, in the case of direct client relationships, personal information
can be requested or corrected by contacting our Privacy Officer by email, phone or fax. In response to such
requests, Wentworth will correct or provide that personal information which can be corrected
or retrieved at a reasonable cost to Wentworth Financial Services or the sponsoring employer, and will do so in
a timely manner. In order to guard against fraudulent requests for access, Wentworth will
require sufficient information to allow us to confirm the identity of the person making the request before granting
access or making corrections.
Note: As is the case with all companies, Wentworth may be lawfully bound to deny
access of an individual to their personal information. Reasons for such a denial have been described in applicable
privacy legislation as those designed to protect personal and/or public interest.
10. Provide recourse
Wentworth will review any and all concerns over privacy matters that are submitted to
Wentworth Privacy concerns are managed by our Privacy Officer, who provide both a response
to the concern as well as contact information for regulatory authorities. Wentworth .'s Privacy
Officer will use any concerns to assist in measuring the effectiveness of our Privacy Policy, as well as our business
practices. Amendments to our Privacy Policy will be described on our website, alongside the updated policy.
Whether or not Personal Information already collected and used at Wentworth will be
affected by any such amendments, will also be discussed on our website alongside the notice of the change.
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